soul777bet's Privacy Policy

1 Purpose of This Policy

soul777bet ("we", "our", or "the platform") is an online gaming platform operated for players in Bangladesh. This privacy policy ("policy") describes how soul777bet collects your personal information, the purposes for which that information is used, with whom it may be shared, and the measures we take to protect your information.

By using the soul777bet.cam website, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us.

This policy should be read together with soul777bet's Terms and Conditions and Responsible Gaming policy. These policies complement one another.

2 Scope of Application

This privacy policy applies to the following:

• The soul777bet.cam website and all its pages and sections
• Registration, login, and account management processes
• Deposit and withdrawal transactions
• Gaming activity and betting history
• Support services via live chat and email
• Bonus and promotion claim processes

3 Information You Provide Directly

When you create an account on soul777bet or use the platform, the information you voluntarily provide includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and district
• National ID (NID) or passport number (for identity verification)
• Mobile wallet number (bKash, Nagad, or Rocket) — for transactions only
• Messages sent via live chat or email

4 Automatically Collected Information

While you use soul777bet, our system may automatically collect the following technical information:

• IP address and internet service provider details
• Device type, operating system, and browser version
• Time of site access, duration of stay, and pages visited
• Gaming activity, bet amounts, and results
• Information obtained from cookies and similar tracking technologies

This information is used to ensure platform security, detect fraudulent activity, and improve the quality of our service.

5 Information Received from Third Parties

In some cases soul777bet may also receive information from third parties, such as:

• Payment processors (bKash, Nagad, Rocket) — for transaction confirmation
• Identity verification services — for fraud prevention and age confirmation
• Anti-fraud and cybersecurity partners — for account protection

6 Primary Purposes of Use

soul777bet uses your information for the following legitimate purposes:

• Creating, managing, and completing the account registration process
• Processing deposit and withdrawal transactions and maintaining transaction history
• Providing customer service, live chat support, and email assistance
• Managing bonuses, promotions, and VIP benefits
• Preventing fraudulent activity and money laundering
• Ensuring platform security and stability
• Managing responsible gaming and self-exclusion processes
• Meeting legal and regulatory obligations

7 Secondary Purposes of Use

With your consent, soul777bet may also use your information for the following purposes:

• Notifying you about new games, bonus offers, and promotions
• Conducting analysis and research to improve the platform experience
• Providing personalized services based on your preferences and playing style

Before using your information for secondary purposes, we will obtain your explicit consent. You may withdraw this consent at any time.

8 Sharing Information with Third Parties

soul777bet does not sell your personal information. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information is provided to bKash, Nagad, and Rocket to complete transactions
• Technology Partners: Necessary information is shared with technology providers to operate the platform
• Security Partners: Limited information may be shared with fraud prevention and cybersecurity organizations
• Legal Authorities: Information may be disclosed as required by law or by court order

All third-party partners operate under data protection agreements and may not use your information for any other purpose.

9 Prohibited Disclosures

soul777bet will never disclose your information in the following cases:

• Sale to advertisers or marketing agencies
• Sharing with competing gaming platforms
• Transfer to any unnecessary third party without your explicit consent

10 Technical Security

soul777bet uses industry-standard technology to protect your information:

• SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption
• Secure Servers: Your information is stored in encrypted databases with unauthorized access prevented
• Firewall and Intrusion Detection: Advanced firewalls and real-time threat detection systems are active
• Regular Security Audits: Platform security is reviewed and tested on a regular basis
• Access Controls: Only authorized staff have access to the information they need

11 Data Retention Period

soul777bet retains your personal information only for as long as it is necessary. All information is retained while the account is active. After an account is closed, information may still be retained for the following reasons:

• For the period required to meet legal obligations
• For the resolution of any disputes
• For financial transaction audit records

Once the required period has ended, your information is securely deleted or anonymized.

12 Your Rights

As a soul777bet player, you have the following rights:

• Right of Access: You may request to know what information we hold about you and to receive a copy
• Right to Rectification: You may request correction of any inaccurate or incomplete information
• Right to Erasure: In certain circumstances you may request that your information be deleted
• Right to Restrict Processing: In some circumstances you may request that processing of your information be limited
• Right to Object: You may object to the use of your information for specific purposes
• Right to Data Portability: Where applicable, you may request your information in a structured format

To exercise these rights, please email [email protected] or contact us via our 24/7 live chat. We generally aim to respond to your request within 30 working days.

13 Cookie Policy

The soul777bet.cam website uses cookies — small text files stored in your browser. Cookies help our platform function properly and improve your experience.

Types of cookies we use:

• Essential Cookies: Essential for the platform's basic functionality — login sessions, security tokens
• Functionality Cookies: For remembering your preferences and settings
• Analytics Cookies: For understanding and improving platform usage

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

14 Age Restrictions

soul777bet is operated for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under 21. Age verification is mandatory during the registration process.

If we find evidence that someone under 21 has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is accessing soul777bet, please notify us at [email protected].

15 Policy Change Process

soul777bet may update this privacy policy from time to time. The policy may change as a result of service improvements, new legal requirements, or technological changes.

For any significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

The date of the latest policy will be displayed at the top of this page. We can also provide previous versions upon request.